Naturally inclusive and empathic mentor driving innovative service transformations through theory-based inquiry, scientific rigor, and advanced data analytics.
Accomplished and reputable executive with deep experience transforming services within the utilities, energy, and governmental services industries. Unique ability to challenge conventional thinking by applying the scientific method in the study operational outcomes and to facilitate behavioral self-change in both organizations and individuals.
Proven record ideating and building support for multimillion-dollar initiatives, leading cross-functional teams through full product life cycles, and delivering excellence upon an organization’s triple bottom line. Exemplary achievements promoting an inclusive work environment since the early 1990s. As a business owner, created ‘cultural calendars’ to preserve the diverse heritage of employees and provide coverage for services offered over statutory holidays. And Introduced a ‘guru assist’ program to provide service delivery champions with the latest technologies.
Ambassador for an inclusive workplace. Committed mentor of youth entrepreneurs, diverse suppliers, and professionals from disadvantaged communities. Proven activator and instructor having lectured at 100+ new joiner orientations, led 40+ unconscious bias trainings, facilitated a dozen train-the-trainer sessions, and been recognized as an exceptional faculty at Accenture’s Management Consulting University.
Self-assured maximizer, comfortable taking command, delivering value to broad set of stakeholders. Enthusiastic volunteer, supporting the local community by donating 400+ hours annually at various capacities.
Golfer and Aikido practitioner. Published author, podcaster, and frequent speaker.
